Frequently Asked Questions
Everything you need to know about our sustainable fashion and shopping experience.
What sustainable materials do you use in your clothing?
We prioritize eco-friendly fabrics including organic cotton, hemp, bamboo-derived viscose, and recycled polyester. Each garment is designed with longevity and environmental impact in mind.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard delivery on all orders over $100. Express shipping options are available at checkout for an additional fee.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label. Please note that for hygiene reasons, earrings and face masks cannot be returned.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Thought garments?
To extend the life of your clothes, we recommend washing at 30 degrees Celsius, using eco-friendly detergents, and air drying whenever possible. Specific care instructions are located on the internal label of every item.